Pogosto Zastavljena Vprašanja
Dostava, vračila, plačila in več.
Imate vprašanja? Tu so odgovori na najpogostejša vprašanja naših strank.
How do I place an order?
You can order through our e-shop, contact us directly via email (info@grafline.si) or phone (+386 31 743 787), or request a custom quote for bulk orders.
What are your production lead times?
Standard production: 5-7 business days. Rush orders (2-3 days) are available. Bulk orders may require 10-14 days depending on quantity and complexity.
What is the minimum order quantity?
We accept orders starting from a single item. However, bulk orders qualify for volume discounts - contact us for a custom quote.
How long does shipping take?
Standard shipping within Slovenia: 2-3 business days. EU shipping: 5-7 business days. Express shipping options available for urgent orders.
What shipping options do you offer?
Standard courier delivery, express shipping, and local pickup in Ljubljana. International shipping available across EU.
Do you ship internationally?
Yes, we ship to all EU countries. For orders outside the EU, please contact us for shipping options and customs information.
Can I see a proof before production?
Yes. We'll send you a digital proof within 24 hours of your order. Production begins only after you approve the design.
Do you provide samples before bulk production?
Yes. For bulk orders, we can provide physical samples. Sample costs may be credited toward your final order. Digital proofs are always free.
What file formats do you accept for custom designs?
We accept AI, EPS, PDF, SVG, PNG (high resolution), and PSD files. If you need design help, our graphic design team can assist.
Can you help with graphic design?
Absolutely! Our professional graphic design team (grafično oblikovanje) can create logos, layouts, and custom designs for your project.
What payment terms are available for B2B?
Net 15, 30, or 60-day payment terms are available for approved B2B accounts. Bank transfer, credit card, and proforma invoices accepted.
Do you offer account management for B2B?
Yes. Enterprise customers receive a dedicated account manager for support, faster ordering, priority production, and volume discounts.
Do you offer volume discounts?
Yes. Bulk orders qualify for significant volume discounts. Contact us with your requirements for a custom B2B quote.
What if I am not satisfied?
We offer a satisfaction guarantee. If you are not happy with your order, contact us within 14 days for a refund or replacement (terms apply for custom items).
What payment methods do you accept?
We accept credit cards (Stripe), PayPal, and bank transfer. All payments are secure and encrypted.
Do you offer payment after shipping?
Yes. Bank transfer with payment after shipping (upon delivery) is available for established customers and B2B accounts. Terms may apply for first-time orders.
Niste našli odgovora?
Kontaktirajte NasŠe vedno imate vprašanja? Kontaktirajte nas.