Frequently asked questions
Ordering, delivery, personalisation, payments and returns.
Ordering
How do I place an order?
You can order through our online shop, by email at [email protected] or by phone on +386 31 743 787. For larger orders we prepare a custom quote.
What are the production times?
Engraving on individual products and your own items takes 2-3 working days. Larger runs are ready in 5-10 working days after the design is approved. The total lead time, including product supply and delivery, is calculated on each product page.
What is the minimum order quantity?
We accept orders from just one piece. For larger orders we offer quantity discounts, so contact us for a quote.
Delivery
How long does delivery take?
A parcel takes 1-2 working days within Slovenia and 2-5 working days to the EU. Including product supply and engraving (2-3 days), orders usually reach you in 6-12 working days, stamps in 3-6. The exact deadline is shown on the product page; for urgent orders, call us on +386 31 743 787.
What delivery options do you offer?
Delivery by courier or personal pick-up in Koper. We ship across the EU.
Do you ship abroad?
Yes, we ship to all EU countries. For orders outside the EU, contact us about delivery options and customs information.
Personalisation and design
Can I see a proof before production?
Yes. We send you a digital proof within 24 hours of your order. Production starts only after you approve the design.
Do you offer samples before a larger order?
Yes. For larger orders we can make physical samples; the sample cost may be credited towards the final order. Digital proofs are always free.
What file formats do you accept?
We accept AI, EPS, PDF, SVG, PNG (high resolution) and PSD files. If you need help, our design team will prepare the files for you.
Do you help with graphic design?
Of course. Our graphic design team creates logos, layouts and custom designs for your project.
For businesses (B2B)
What payment terms apply to businesses?
Approved business customers can pay within 15, 30 or 60 days. We accept bank transfer, payment cards and payment against a pro forma invoice.
Do business customers get a dedicated account manager?
Yes. Larger business customers get a dedicated account manager for support, faster ordering, priority production and quantity discounts.
Do you offer quantity discounts?
Yes. Larger orders qualify for significant quantity discounts. Send us an enquiry for a B2B quote.
Payments and returns
Which payment methods do you accept?
We accept credit and debit cards, Apple Pay, Google Pay and bank transfer. All payments are secure and encrypted.
Can I pay after delivery?
Yes. Regular and business customers can pay by bank transfer after delivery. Special conditions may apply to first orders.
What if I'm not happy with the product?
We offer a satisfaction guarantee. If you're not happy with your order, contact us within 14 days for a refund or replacement (special conditions apply to custom products).
Didn't find your answer?
Contact us